Coastline Films Corp. ("Coastline Films", "we", "us") is a video and photo production company based at 38013 Third Ave, Squamish, BC, Canada. This policy explains what personal information we collect through our website, forms, ads, booking calendar, email and text messages, how we use it, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
Information you give us. When you fill out a form on our website or in a Facebook or Instagram ad, book a call, or contact us, we collect what you provide: your name, email, phone number, company, website or social handle, and your answers to our questions (for example, the type and value of your projects, your location and your timeline).
Information collected automatically. When you visit our website, we and our service providers may collect basic technical information such as your browser, device, pages visited and how you arrived. We use cookies and similar tools, including the Meta Pixel and analytics tools, to understand how the site is used and to measure and improve our ads.
Information from ad platforms. If you submit a lead form on Facebook or Instagram, Meta shares the information you entered with us.
We do not sell your personal information.
If you give us your email or phone number through a form or booking, you agree that we may contact you about your inquiry or booking, including with automated messages. Message and data rates may apply. You can opt out at any time: reply STOP to any text message, or use the unsubscribe link in any email. You can also email us and we will stop. Opting out of marketing messages will not stop messages we need to send about services you have booked.
We share personal information only with service providers that help us run the business, and only as needed for the purposes above. These include our customer relationship and booking platform (HighLevel / LeadConnector), Meta (Facebook and Instagram), Google (email, calendar and video calls), our website host (Webflow), and our accounting and payment providers. We may also disclose information if required by law. Some of these providers store information outside Canada, including in the United States, where it may be subject to the laws of that country.
We keep inquiry and lead information for up to two years after our last contact with you, and client information for as long as needed to provide our services and meet legal and tax requirements. After that, we delete or anonymize it.
We use reasonable administrative, technical and physical safeguards, and limit access to the people and providers who need it. No system is perfectly secure, but we take care to protect your information.
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to our use of it (subject to legal requirements). You can also control cookies through your browser settings and adjust ad preferences in your Facebook and Instagram settings. To make a request, email us at the address below. We will respond within 30 days.
Our services are for businesses and adults. We do not knowingly collect personal information from anyone under 18.
We may update this policy from time to time. The effective date at the top shows when it last changed.
Privacy questions or requests: Jacob DeGrace, Coastline Films Corp., 38013 Third Ave, Squamish, BC. Email: jacob@coastlinefilms.ca